Blue Ridge Media
Frequently Asked Questions

How Do I Get Started?

We recommend setting up a brief face to face meeting in either Blowing Rock, NC or Boone, NC, to go over your web design project, ideas and goals. Call Us Today to Get Started!

For remote customers, we can Facetime Video Conference or just Talk On The Phone.

Blue Ridge Media

PO Box 1571
Blowing Rock, NC 28605-1571
1-828-265-2730

Contact Us



Our Short Getting Started Check List

There are a few things you need to do to make your web design process go smoothly.

1) Domain Name: If you don’t already have a Domain Name, Click Here to Register Your Domain Name Here or Call Becotech at 1-888-323-2323. If you already have a Domain Name Registered, you will need to provide your Domain Name User ID and Password to Becotech, so they can move your Domain Name to their servers. If you don’t have this information handy or have lost it, please contact your Domain Name Registration Company. This part is very important, and can cause extended delays, if the domain name can’t be moved over to Becotech.

2) Web Hosting: If you don’t have a Hosting Company setup, please contact Becotech at 1-888-323-2326. Becotech can also setup any E-Mail Address(s) you want associated with your Domain Name, such as info@ or sales@.

3) Google Analytics: If you want the Optional Website Tracking from Google, you can signup for Google Analytics at https://www.google.com/analytics/. We will need the UA number that they assign to your website.


Do You Provide Website Technical Support?

Yes. Blue Ridge Media is open from 9–5, Monday through Friday – not just after school or on weekends, like some other North Carolina Web Design Companies.

We’ve been in the Computer Technical Support Business since 1979, back with many of our junior Web Design competitors were just discovering 24 bit color by Crayola!

We’ve been designing Commercial Websites since 1995! We don’t work out of our “Mom’s Basement” or a “Dorm Room”, so we’ll still be here in the future, when you need us!

There is NO CHARGE for our Web Design Technical Support. When you call Blue Ridge Media – Unlike many other larger Web Design Companies, you won’t get dropped into a Phone Tree, have to press 1 for English, or be connected to someone who can barely speak English! That’s not how we run our American Web Design Company!

When you call Blue Ridge Media, you’ll talk directly to one of our English Speaking, American web designers, right here in Boone, North Carolina, U.S.A.

Please Note: Your E-Mail and Web Hosting Technical Support are handled by your Hosting Company, ie: Becotech. Domain Registration Technical Support is handled by your Domain Name Registration Company. Blue Ridge Media Web Design is not in the Web Hosting Business or Domain Name Registration Business.


Can You Take Over My Website?

Sorry. Most websites fail W3C Validation and contain hundreds of coding errors per page. For this reason, we are unable to take over any website. It’s often easier for us to start over from scratch and recode the website in Error Free HTML Code,than fix all of your coding errors.


Do You Have a No Interest Payment Plan?

Yes! A 50% Deposit (Minimum First Page) is required before we begin any web design work. Payment can be in the form of Check, Cash, Money Order or Amazon Gift Card (Gift Card Paid with any Credit Card).

25% is due within 30 Days, then the remainder 25% is due within 60 Days of your website going live. There is No Interest Charged.


How Long Have You Been in the Web Design Business?

We started designing commercial websites using Fast Loading HTML Code in 1995 at Motorola SPS, in Austin, TX. I have been using Adobe Photoshop since v1.0 Beta was released in 1990. In 1998, we founded Blue Ridge Media in Boone, NC. 2018 represents the 20th Anniversary of Blue Ridge Media in Boone, North Carolina! When choosing a Boone North Carolina Web Designer, always Check their Customer References and ask How Long they’ve been in the web design business!

We don’t work out of a Dorm Room or our Mom’s Basement!



Do You Subcontract Any of Your Web Designs Overseas?

Never! Oursourcing web designs overseas can cause many delays and many unseen language communications and technical coding errors. Many foreign made, off the shelf web design templates, are littered with HTML coding errors and do not Validate. Unlike some other North Carolina Web Design Companies, who outsource their web designs overseas, your Website Design and Coding is performed in Boone, North Carolina, U.S.A.


How Long Will It Take To Design My Website?

This varies on the size. Designing a website is a lot like assembling a huge puzzle of text blocks, coding elements and various sized photographs. Once we have all of your web design pieces in house, most of our websites are online within 3 to 5 business days – Not 3–5 weeks or months!


What Kind Of Coding Do You Use?

We carefully hand code each Custom Web Design using Fast Loading HTML Code, which doesn’t require Slow Loading Server-Side Programming Languages, such as PHP, Word Press or Joomla. Server-Side Programming Languages can add to your website’s load time. They also need to be updated and maintained by your Hosting Company. Some Server-Side Programming Languages can eventually become obsolete, like Microsoft FrontPage. Error Free HTML Code has been around since the beginning of the Internet, and can be opened and edited with any Simple Text Editor!

Unlike many Server-Side Programming Languages, our Error Free HTML Coded Web Pages Validate for 100% Error Free Coding!

Validate Your Website! Did it Pass Validation?


Can I Make Changes to My Website?

Not unless you have an extensive knowledge of Photoshop, Search Engine Optimization, HTML, CSS and JavaScript and are willing to take over all future updates to your website. Once you start tweaking with your website’s code, we won’t take it back. Over the last 20 years, we’ve seen a few of our websites get totally messed up when the customer, or their kids, decided to take over the updating of their website. Please leave the coding of updates and changes to the professionals.


What Do You Charge for Website Updates?

Unlike many other Web Design Companies, who charge you for every update and change, like adding a link, if it takes longer to print your invoice, your website text updatea and changes are on us (anything under 0.2 Hours). These FREE text updates include adding or changing a link, and simple copy and paste text changes. There is also no charge for exact size photo replacements, if we don’t have to use Photoshop for cropping or resizing.


Do You Charge Monthly Maintenance Fees?

No. Unlike many other North Carolina Web Design Companies, we DO NOT charge Monthly Maintenance Fees! The only reoccuring fees you will have are your Yearly Web Hosting and your Yearly Domain Name Registration, which are not paid to Blue Ridge Media.


What About Domain Name Registration?

Existing Domain Names


If your Google PageRank Score is 0, you might already have problems with Duplicate Content or have been Banned by Google – This is Not Good. Make sure you don’t have multiple domain names pointing to a single website, which is considered Duplicate Content. You might have to disconnect any duplicate domain names before we begin. Domain names that have never been submitted to Google might have a N/A Score. Duplicate Content is easy to detect, so if we can find it, so can Google.

Incorrect Domain Name User IDs and Missing Passwords can cause significant delays in getting your new website online. You will need to have your Domain Name User ID and Password so that the DNS (Domain Name Server) can be point to our Affiliate Hosting Company, Becotech. Please provide Becotech with your this information. We do not store any customer passwords for Domain Name Registration or Customer E-Mail Accounts.

The information on file with your currentl domain name company must be current and correct – If not, please correct it before moving it to Becotech. Becotech can assist you with this often complex process. Becotech can be reached at 1-888-323-2326 (Pacific Time).

New Domain Names

If you do not have a domain name registered, you can Register Your Domain Name Here, and setup hosting with Becotech at the same time.

Unlike some other Web Design Companies who often register your domain name to them, your Domain Name will be registered to you, and you only. Becotech can be reached at 1-888-323-2326 (Pacific Time).

Blue Ridge Media does not store or maintain any Domain Name Registration Information, User IDs or Passwords. Domain Name Registration is strictly between you and your Domain Name Registration Company.

Please Register Only One Domain per Physical Web Site. Multiple Domain names tied to the same website will be flagged as Duplicate Content and can get banned from Google.

We will not be held responsible for any Duplicate Content, Poor Search Engine Performance or getting Banned from Google, because you decided to attach more than one domain name to your website – Just Don’t Do It!


Do You Provide Search Engine Submissions?

Yes. All new domain names start out with a Google PageRank Score of 0, so don’t worry. It can take 3 – 4 months to get a Google PageRank Score. We will submit your website to Google and Bing once a month until you obtain a valid Google PageRank Score.


Do You Monitor My Website?

Yes. All of our customer’s websites are listed and monitored on Google Webmaster Tools, which tracks your website’s Search Engine Performance in Google. If something goes wrong with your website, we’ll get alerted immediately by Google for any critical errors or issues.


Do You Provide Web Hosting and E-Mail?

You are free to use any hosting company you want, but we use and recommend Becotech for website hosting and E-Mail. Becotech can register your Domain Name, setup Web Hosting, and setup your E-Mail associated with your domain name all at the same time. Becotech can be reached at 1-888-323-2326 (Pacific Time). If you want an E-Mail address associated with your new Domain Name, please provide an E-Mail Address and Password to Becotech at this time. Web Hosting runs $9 per month with E-Mail.

Your E-Mail Account is setup, serviced and supported by your Hosting Company – not by Blue Ridge Media. We don’t maintain any customer passwords for your Domain Name Registration or E-Mail Accounts.

We will need your FTP (File Transfer Protocol) User ID and Password for your website hosting account, so that we can upload your website to your hosting company’s server.

Please let us know which E-Mail address you want to linked to your website as a contact. We don’t recommend using any Free E-Mail Services, like Yahoo, Gmail or Hotmail, because they are often unsecure and offer limited Technical Support. It also doesn’t look very professional when used on your business website.

Becotech can setup your E-Mail address(s) that are associated with your domain name, like sales@ or info@ for example.


What are Becotech’s DNS Servers?

When you register any new domain name, you are often asked for the DNS (Domain Name Server) of the new Hosting Company. The DNS connects your domain name to the hosting company’s server, where your website is connected to the Internet. The DNS information for Becotech is:

DNS01.BECOTECH.COM
DNS02.BECOTECH.COM
DNS01.BECOTECH.NET
DNS02.BECOTECH.NET

Becotech can assist you in changing this information with your Domain Registration Company, or you can do it yourself. You can reach Becotech at 1-888-323-2326 (Pacific Time).


Do You Provide Online Traffic Recording?

Yes. Google Analytics is a Free Tracking Program that can be added to each of your web pages, which can provide you with detailed information about your website traffic. If you want to have this Free Service activated, please register your Domain Name at https://www.google.com/analytics/ We’ll need the UA Number that they assign to your Google account to code into each of your web pages.


What Keywords Should I Focus On?

Before you start writing your website content, think of a list of 10 or less keywords that you would want someone else to search for you with – Ask your friends and family for keyword suggestions. These keywords need to be incorporated into your front page text content, Title, Description and Headlines. Keywords can be single words, double words or triple words. Try and think like a customer – What would they search for to find your Business, Product or Service? Remember to include your Geographical Location, because Google Searches the Entire World, not just the U.S.A.


Do You Provide Secure HTTPS Websites?

Yes. All new websites hosted with Becotech will be automatically setup as Secure HTTPS with a Security Certificate, meaning HTTP now becomes HTTPS.

Google highly recommends that all websites be secure with HTTPS, and will gain additional SEO points for doing so.


What’s Involved in a HTTP to HTTPS Conversion?

If you have an older, unsecure HTTP website with Becotech, we are offering to convert these domain names over to HTTPS for a one time $75 conversion fee. This is a complex 16 step process, which takes about an hour to complete. If you have E-Mail addresses tied to your domain name, those must be moved to the new server as well. We would need your E-Mail Password to set this up for you.

Becotech E-Mail Can Be Checked at: http://webmail.yourdomainname.com/

1) htaccess: Change all http to https. Redirect http to https.

RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]

2) Internal Site Links: Change all http to https. Include Mobile site.
3) sitemap.xml: Change all http to https.
4) robots.txt: Change http to https.
5) Internal Links: Change http to https.
6) Google Fonts: Change http to https.
7) Change all External Graphics: img src=http:// to img src=https://
This includes Counters, Buttons, Banners, etc. Delete ones that do not have https.
8) Upload New Site to Becotech. Wait for Domain Name Move.
9) Check or Add E-Mail Accounts.
10) Activate Security Certificate at Becotech.
11) Test Website For Security Certificate
12) Submit new HTTPS URL to Google and Bing
13) Webmaster Tools: Delete Old Site. Add New Site. Sitemap.
14) Stat Counter: Change http to https.
15) Update All Bookmarks.
16) Update Customer Database.


Still Have Questions? We Have Solutions!

Blue Ridge Media

PO Box 1571
Blowing Rock, NC 28605
1-828-265-2730
Contact Us